Privacy Policy

The Privacy Policy outlines the principles for processing information about you, including personal data and cookies.

1. General Information

This policy applies to the website operating under the URL: q24.software. The operator of the service and the data controller is Q24 Sp. z o.o., located at 20/412 Świętokrzyska Street, 00-002, Warsaw, Poland. Contact email address: crm@q24.tech. The operator is the administrator of your personal data with respect to the data provided voluntarily on the website. The website uses personal data for the following purposes:

  • Managing the newsletter
  • Presenting offers or information

The website collects information about users and their behavior in the following ways:

  • Through data voluntarily entered in forms, which are then entered into the operator’s systems.
  • Through the storage of cookies on user devices.

2. Selected Data Protection Methods Used by the Operator

  • Login and personal data entry points are protected by SSL (Secure Sockets Layer), ensuring that personal data and login credentials entered on the website are encrypted on the user’s computer and can only be read on the target server.
  • The operator periodically changes its administrative passwords.
  • To protect data, the operator regularly performs backups.
  • A critical element of data protection is the regular updating of all software used by the operator to process personal data, particularly through regular updates of software components.

3. Hosting

The website is hosted (technically maintained) on servers operated by cyberFolks.pl. The hosting company logs server activity to ensure technical reliability, which may include:

  • Resources identified by URL (addresses of requested pages or files)
  • The time of request arrival
  • The time of response
  • The client’s station name (identified by HTTP protocol)
  • Information about errors that occurred during the HTTP transaction
  • The URL of the previous page visited by the user (referrer link) if the transition to the website was made via a hyperlink
  • Information about the user’s browser
  • Information about the IP address
  • Diagnostic information related to self-service order processes via forms on the website
  • Information related to the handling of emails sent to or by the operator

4. Your Rights and Additional Information on Data Usage

In certain situations, the administrator has the right to transfer your personal data to other recipients if it is necessary to execute an agreement with you or to fulfill the administrator’s obligations. This applies to the following groups of recipients:

  • Authorized employees and collaborators who use the data to fulfill the website’s objectives

Your personal data is processed by the administrator no longer than necessary to carry out related actions specified by separate regulations (e.g., accounting rules). For marketing data, it will not be processed for more than 3 years.

You have the right to request from the administrator:

  • Access to your personal data
  • Rectification
  • Deletion
  • Limitation of processing
  • Data portability

You have the right to object to the processing of your personal data mentioned in point 3.2 for legitimate interests pursued by the administrator, including profiling. However, the right to object may not be exercised if there are valid legally justified grounds for processing that override your interests, rights, and freedoms, particularly for establishing, pursuing, or defending claims.

You have the right to file a complaint against the administrator’s actions with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.

Providing personal data is voluntary but necessary for using the website.

Automated decision-making processes, including profiling, may be conducted with respect to you to provide services under an agreement and for the administrator’s direct marketing purposes.

Personal data is not transferred to third countries within the meaning of data protection regulations, meaning it is not sent outside the European Union.

5. Information in Forms

The website collects information provided voluntarily by the user, including personal data if provided. The website may record information about connection parameters (time, IP address). In some cases, the website may save information to link data in a form with the email address of the user filling out the form. In such cases, the user’s email address appears inside the URL of the page containing the form. Data provided in forms are processed for purposes resulting from the function of a particular form, e.g., to process a service request or business contact, registration of services, etc. Each time, the context and description of the form clearly indicate its purpose.

6. Administrator Logs

User behavior on the website may be logged. This data is used for website administration.

7. Important Marketing Techniques

The operator uses statistical analysis of website traffic through Google Analytics (Google Inc. based in the USA). The operator does not transfer personal data to this service provider but only anonymized information. The service is based on the use of cookies on the user’s device. Regarding user preferences collected by the Google advertising network, the user can view and edit the information derived from cookies using this tool: https://www.google.com/ads/preferences/

The operator uses an automated solution to manage the website’s operation concerning users, such as sending an email to a user after visiting a particular subpage, provided the user has consented to receive commercial correspondence from the operator.

8. Information about Cookies

The website uses cookies.

Cookies are data, particularly text files, stored on the user’s device, designed for use on the website. Cookies typically contain the name of the website they originate from, the time of storage on the user’s device, and a unique number.

The entity placing cookies on the user’s device and accessing them is the website operator.

Cookies are used for the following purposes:

  • Maintaining the user’s session on the website (after logging in), so the user does not have to re-enter the login and password on each subpage
  • Achieving the purposes mentioned in the “Important Marketing Techniques” section

The website uses two main types of cookies: “session” cookies and “persistent” cookies. Session cookies are temporary files stored on the user’s device until they log out, leave the website, or close the browser. Persistent cookies are stored on the user’s device for the time specified in the cookie parameters or until the user deletes them.

Web browsers usually allow cookies to be stored on the user’s device by default. Website users can change these settings. Web browsers allow users to delete cookies. It is also possible to block cookies automatically. Detailed information on this is available in the help section or browser documentation.

Restricting the use of cookies may affect some functionalities available on the website.

Cookies placed on the user’s device may also be used by partners cooperating with the website operator, particularly Google (Google Inc. based in the USA), Facebook (Facebook Inc. based in the USA), and Twitter (Twitter Inc. based in the USA).

9. Managing Cookies – How to Express and Withdraw Consent in Practice

If the user does not wish to receive cookies, they can change their browser settings. Disabling cookies necessary for authentication, security, and user preference maintenance processes may hinder or, in extreme cases, prevent the use of websites.

To manage cookie settings, select your browser from the list below and follow the instructions:

  • Edge
  • Internet Explorer
  • Chrome
  • Safari
  • Firefox
  • Opera

Mobile devices:

  • Android
  • Safari (iOS)
  • Windows Phone
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